SimpleKeyz – Privacy Policy
Last Updated: [8th December 2025]
This Privacy Policy explains how SimpleKeyz (“we”, “us”, “our”) collects, uses, and protects your information when you use the SimpleKeyz mobile application (“App”). By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide and improve our services.
1.1 Personal Information
- Name
- Phone number
- Email address
- Identification details (IC/Passport, where required)
- Bank details for rental payout or payment processing
- User account login information
1.2 Property & Tenancy Information
- Property unit details
- Tenancy agreements
- Rental and utility payment history
- Invoices, receipts, statements, and reports
- Maintenance requests and related updates
1.3 Payment & Transaction Data
- Payment records
- Transfer details
- Billing-related information
Note: Payment card details, if applicable, are processed securely by third-party payment providers. We do not store card numbers.
1.4 Device & Usage Information
Collected automatically:
- Device information (model, OS version)
- IP address
- App activity logs
- Crash reports
- Cookies and similar tracking technologies (for analytics and security)
2. How We Use Your Information
We use your information to:
- Provide property management services
- Process rental and utility payments
- Generate documents such as invoices, receipts, statements, and tenancy files
- Notify users of updates, reminders, and account activity
- Improve app performance and user experience
- Ensure security, prevent fraud, and comply with legal requirements
- Provide customer support
3. How We Share Your Information
We do not sell your personal data.
We may share information only with:
3.1 Service Providers
- Cloud hosting and storage providers
- Payment processors
- Analytics and crash reporting tools
- Email/SMS service providers
These partners are required to protect your data.
3.2 Property-Related Partners
- Building management teams
- Authorized maintenance contractors
- Owners or tenants (where information is relevant to their property)
3.3 Legal & Compliance
We may disclose information if required by:
- Law enforcement
- Government authorities
- Legal procedures
- Safety and fraud prevention
4. Data Security
We use industry-standard security measures to protect your data, including:
- Encrypted data transmission (HTTPS)
- Encrypted storage for sensitive documents
- Access controls and authentication
- Regular security reviews
However, no method of transmission over the internet is completely secure.
5. Data Retention
We retain your information only as long as necessary to:
- Provide our services
- Comply with legal, tax, and regulatory requirements
- Resolve disputes
You may request deletion of personal data, subject to legal obligations.
6. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Update or correct your data
- Request deletion
- Withdraw consent
- Request a copy of your data
You can contact us using the information below to make a request.
7. Children’s Privacy
The App is not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
8. Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for their content or privacy practices.
9. International Data Transfers
Your information may be stored or processed in countries outside your residence. We ensure appropriate protection is applied in accordance with applicable laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify users by updating the “Last Updated” date at the top of this page.
11. Contact Us
If you have questions or requests relating to this Privacy Policy, please contact:
Email: [email protected]
Phone: +60146663005
Address: Bandar Sunway, Selangor, Malaysia