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1. Booking Payment Definition

All payments made through the SimpleKeyz Agent Portal booking link are deemed as a Booking Payment, which includes but is not limited to:

The booking payment is required to reserve the selected unit and to confirm the tenant’s intention to proceed with the tenancy.

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2. Non-Refundable Policy

All booking payments are STRICTLY NON-REFUNDABLE.

Once payment is successfully made:

• The unit will be reserved exclusively for the tenant
• Marketing and viewing of the unit will be stopped
• Administrative processing and tenancy documentation will commence

Accordingly, no refunds shall be granted under any circumstances, including but not limited to the following:

• Change of mind by the tenant
• Failure or refusal to proceed with the tenancy
• Failure to sign the Offer Letter and/or Tenancy Agreement within the stipulated timeframe
• Failure to pay the required rental deposits, including but not limited to security deposit, utilities deposit, any other required deposits
• Failure to pay prorated rental (if any) arising from:
• Mid-month move in
• Adjusted tenancy commencement date
• Early or agreed partial-period occupancy
• Failure to move in on the agreed commencement date
• Personal, financial, visa, relocation, or employment-related reasons

In all such cases, the booking payment shall be forfeited in full.

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3. Unit Information & Availability

All unit photos, descriptions, and availability shown in the system are for reference purposes only.

• Units are subject to availability at the time of booking confirmation
• SimpleKeyz reserves the right to make adjustments due to:

Such adjustments shall not constitute grounds for a refund.

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4. Exceptional Circumstances (System Error Only)

Refunds may only be considered at the sole and absolute discretion of SimpleKeyz Property Management under the following circumstances:

• Verified duplicate payment caused by a system error
• Verified incorrect charge resulting from a technical malfunction

All refund requests must be submitted via an official refund request form by the in-charge sales advisor. Refund requests submitted directly by tenants without agent verification will not be entertained.

If a refund is approved:

• Refunds will be processed within 30 working days after the refund form has been duly submitted by the in-charge sales advisor
• All applicable administrative and payment gateway charges shall be deducted accordingly

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5. Payment Confirmation & Acknowledgement

By proceeding with payment, the tenant confirms and acknowledges that:

• They have reviewed and agreed to the unit details
• They fully understand the non-refundable nature of the booking payment
• They agree to be bound by SimpleKeyz’s Terms & Conditions, Refund Policy, and Tenancy Procedures

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6. Rights Reserved

SimpleKeyz Property Management reserves the right to:

• Amend this policy at any time without prior notice
• Interpret and enforce this policy at its sole discretion
• Reject any refund request that does not meet the stated criteria

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